gk5 Privacy Policy — How We Protect Your Information
This privacy policy explains how gk5 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to ensuring your data is handled responsibly and securely.
Last updated: January 2026. This policy applies to all registered gk5 users.
What Information Do We Collect from Users?
When you register and use the gk5 platform, we collect several categories of information to enable the service to function correctly and securely.
Account Information
During registration, you are required to provide a username, password, email address or phone number, and date of birth for age verification. This information is used to create and manage your gk5 account.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser version, IP address, and session usage data. This information is used to diagnose technical issues, optimise performance, and maintain account security.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we require information related to your payment method — such as the bank account holder's name and account number submitted via FPX or TNG eWallet. We do not store credit or debit card details directly; all financial transactions are processed through secure third-party payment processors.
Platform Usage Data
We record in-platform activity including bets placed, games played, session timestamps, and interactions with specific buttons or features. This data helps us understand how users engage with the platform and improve the overall experience.
How Is Your Information Used?
All information collected by gk5 is used for legitimate purposes directly related to the provision of platform services. We do not use user data for unrelated purposes without consent.
- Account management — To create, verify, and securely maintain user accounts.
- Transaction processing — To process deposits and withdrawals in MYR via your chosen payment method.
- Platform security — To detect suspicious activity, prevent fraud, and protect the integrity of user accounts.
- Customer Support — To help resolve technical queries and account-related issues more efficiently.
- Platform improvements — To analyse usage patterns and improve platform performance and functionality.
- Legal compliance — To comply with applicable legal and regulatory requirements in Malaysia, including anti-money laundering procedures.
Gk5 does not sell users' personal information to third parties for marketing purposes.
Cookies & Tracking Technologies — How Do We Use Them?
The gk5 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you browse the platform.
Types of Cookies Used
- Session cookies — Used to maintain your login status throughout an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies — Saves preferences such as language and display settings so you don't have to reconfigure them each time you log in.
- Analytics cookies — Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can control or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some gk5 platform features.
Data Storage, Security & Third-Party Sharing
Storage & Security
All user data is stored on servers protected with industry-standard encryption. gk5 implements appropriate technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure. Sensitive data such as passwords is stored in encrypted form and cannot be viewed by anyone, including our own staff.
User information is retained for as long as the account remains active, or for as long as necessary to fulfil the purpose for which it was collected. Once an account is closed, data will be kept for the period required for legal compliance before being securely deleted.
Third-Party Sharing
Gk5 does not share users' personal information with third parties except in the following circumstances:
- Payment processors — Required transaction information is shared with approved payment processors (such as FPX providers) to complete financial transactions in MYR.
- Authorities — Where required by law, court order, or a lawful request from a relevant authority in Malaysia.
- Technical service providers — Third parties who assist in operating the platform infrastructure are bound by strict confidentiality agreements and are only permitted to access data necessary for their specific tasks.
User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a gk5 platform user, you have the following rights regarding your personal data:
- Access — You have the right to request a copy of the personal information we hold about you.
- Correction — If the information we hold is inaccurate or out of date, you may request a correction. You can update basic details directly through your account settings.
- Deletion — You may request the deletion of your personal data, subject to legal requirements that obligate us to retain certain records for a specified period.
- Processing restrictions — In certain circumstances, you may request that the processing of your data be restricted while awaiting a review or decision.
To submit any data rights request, please contact gk5 support through the available channels.
Changes to This Privacy Policy
Gk5 reserves the right to update this privacy policy from time to time to reflect changes in data handling practices or legal requirements. Users will be notified of any material changes via in-platform notifications or their registered email address. The "updated" date at the top of this page indicates the version currently in effect.
Contact gk5 Support
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please contact the gk5 support team by email: [email protected]. We operate 24 hours a day, seven days a week, and will endeavour to respond to your enquiry within a reasonable timeframe. For general questions about the platform, our frequently asked questions we also provide answers to the most frequently asked questions.
Questions About Your Data Privacy?
The gk5 support team is here to help with any privacy or account security queries. You can also visit our FAQ for general information about the platform. No account yet? Sign up now and enjoy full data protection as a gk5 member.